1. Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and government-issued ID.
• Booking Information: Reservation details, check-in and check-out dates, room preferences, and payment details.
• Payment Information: Credit/debit card details, UPI, or bank transfer information.
• Usage Data: When you visit our website, we collect data about your device, browser type, IP address, and browsing behavior via cookies.
• Feedback and Survey Information: Information you provide through customer feedback, surveys, or reviews.

2. How We Use Your Information

We use the collected information for the following purposes:

• Booking and Reservation: To process and confirm your reservations, communicate with you about your stay, and provide you with requested services.
• Payment Processing: To process payments and refunds for services and bookings.
• Customer Support: To respond to your inquiries, handle complaints, and provide assistance during your stay or event.
• Marketing and Promotions: To send you promotional offers, newsletters, and updates related to Hotel Sweta & Banquet Halls (you can opt out of marketing emails at any time).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Improving Services: To analyze how users interact with our website and services, helping us enhance the user experience.

3. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your data with third-party vendors who help us operate our hotel services (e.g., payment processors, IT services) under strict confidentiality agreements.
• Legal Requirements: We may disclose your information to law enforcement agencies, government authorities, or regulatory bodies if required by law or for legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner under the same terms of this Privacy Policy.

4. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes secure servers, encryption of sensitive information (e.g., payment details), and restricted access to authorized personnel only.

However, please note that no data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Cookies: Small data files placed on your device to help us analyze website traffic and improve website functionality.
• Analytics: We use third-party services like Google Analytics to track user behavior on our site and gather statistics for improving our website.

You can control your cookie preferences by adjusting your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect your ability to use certain features of our website.

6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Booking and payment information is retained for a minimum period of time to comply with legal and financial obligations.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request corrections to inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal data, subject to legal or contractual limitations.
• Opt-Out: The right to opt out of marketing communications or withdraw consent where applicable.
• Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of these third-party websites before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the page. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: reservation@hotelswetapatna.com
• Phone: +91 9576 730 661 | +91 7992 291 948
• Address: Hotel Sweta & Banquet Hall, Kankarbagh Main Road, Pahadiya Honda, Madan Jain Gali, Azad Path, Gali No – 2 Patna, 800(020)